Refund policy

Compressor Parts Ltd primarily supplies products to business and trade customers. Unless you are purchasing wholly or mainly for purposes outside your trade, business, craft or profession, the business returns terms below apply.

For business purchases, requests to return unwanted or incorrectly ordered goods must be made within 48 hours of delivery. Acceptance of a business return is at Compressor Parts Ltd's discretion and is subject to this policy.

To be considered for return, goods must be unused, uninstalled, undamaged, complete and, where applicable, in their original packaging. Products must be in a condition suitable for resale and proof of purchase is required.

Please do not send goods back without first contacting us and receiving return authorisation. Email sales@compressorparts.co.uk with your order number and reason for return.

The correct return address will be confirmed when your return is authorised. Do not return goods to our registered or trading address unless specifically instructed to do so. Products may need to be returned directly to the relevant supplier. Return authorisation does not itself confirm that a refund or credit is due; returned goods must first be inspected and approved.

Business customers are responsible for ensuring that the products and parts they order are suitable for their intended equipment and application, except where Compressor Parts Ltd has expressly agreed to select or specify a product for a particular stated purpose.

Where Compressor Parts Ltd has supplied the product, part and quantity ordered by the customer, the goods will not be treated as incorrectly supplied merely because they are subsequently found to be unsuitable or incompatible with the customer's equipment or application.

Where Compressor Parts Ltd agrees to accept a business return arising from customer error, including an incorrectly ordered, unwanted or unsuitable product, the customer is responsible for arranging and paying for the return of the goods.

A 25% handling and restocking charge will be deducted from any applicable business refund or credit.

In addition to the 25% handling and restocking charge, Compressor Parts Ltd reserves the right to deduct any non-recoverable supplier carriage or delivery charge actually incurred in supplying or returning the goods, where applicable.

Please inspect goods promptly after delivery and contact us as soon as reasonably practicable if an item is damaged, defective, or different from the product or quantity ordered.

Please provide your order number, details of the issue and, where appropriate, photographs showing the product, packaging, damage or defect. This will help us investigate the matter with the supplier or manufacturer where necessary.

The 48-hour business return period for unwanted or incorrectly ordered goods does not remove any rights or remedies that may apply where goods are defective, incorrectly supplied by Compressor Parts Ltd, or otherwise do not conform to the contract.

Goods specially sourced, manufactured or ordered specifically for a business customer, including special-order and non-stock items, are non-returnable and non-refundable unless otherwise agreed by Compressor Parts Ltd in writing.

This does not affect any rights or remedies that apply where the goods are defective, incorrectly supplied by Compressor Parts Ltd, or otherwise do not conform to the contract.

For safety and regulatory reasons, we may also be unable to accept returns of hazardous materials, flammable liquids, gases, oils, chemicals or other products where their nature, condition or method of transport makes return unsafe or unlawful. Please contact us before attempting to return such products.

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to stop the order before it is processed or dispatched, but this cannot be guaranteed.

For business customers, once goods have been ordered from our supplier, processed or dispatched, cancellation may be treated as a return and may therefore be subject to the applicable 25% handling and restocking charge, return carriage costs and any non-recoverable supplier carriage or other charges actually incurred.

Special-order and non-stock products ordered specifically for a business customer cannot normally be cancelled once the order has been placed with our supplier. Consumer statutory cancellation rights, where applicable, are explained separately below.

We do not normally process direct exchanges. If you have ordered an incorrect product or part, please contact our team and, where appropriate, we can help identify a suitable replacement.

A replacement product will normally need to be ordered separately. Acceptance of a replacement order does not automatically entitle the customer to a refund for the original product, which remains subject to this Returns & Refunds Policy.

Where a business return has been authorised, the goods will be inspected following receipt by Compressor Parts Ltd or, where applicable, by the relevant supplier.

If the return is accepted, we will issue the applicable refund or account credit after deducting any agreed or applicable handling, restocking, carriage or other return charges.

Refunds will normally be made to the original payment method or, for account customers, by credit to the relevant account. Please allow a reasonable period for processing following inspection and approval.

If you purchase goods from Compressor Parts Ltd wholly or mainly for purposes outside your trade, business, craft or profession, you may be purchasing as a consumer and additional statutory rights may apply.

For qualifying purchases made online, by telephone or otherwise at a distance, consumers will generally have the statutory right to cancel within 14 days after the day on which the goods are received, subject to statutory exceptions. After notifying us of cancellation, the goods must be returned within the applicable statutory period.

Unless goods are faulty, incorrectly supplied or otherwise do not conform to the contract, the consumer will normally be responsible for the direct cost of returning cancelled goods where this was communicated before purchase.

Consumers may inspect goods to establish their nature, characteristics and functioning. We may make a lawful deduction from a refund where the value of returned goods has been reduced by handling beyond what is reasonably necessary to inspect them.

The 25% business handling and restocking charge does not apply where a consumer is exercising a statutory cancellation right. This does not prevent Compressor Parts Ltd from making any deduction which is otherwise permitted by law.

Certain goods may be excluded from the statutory cancellation right, including, where applicable, goods made to the consumer's specifications or clearly personalised and other categories excluded by law. An item being described as non-stock or specially sourced does not by itself remove statutory consumer rights.

Consumer cancellation rights are separate from legal rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted.

Before arranging or sending any return, please contact sales@compressorparts.co.uk.

Please include your order number in the subject line, together with details of the product concerned and the reason for the requested return.

We will confirm whether the return is authorised and provide the correct return address and instructions. The return address may vary depending on the supplier of the product purchased.